When to Contact Us

Payments & Refunds

We operate a 14-day, no-questions-asked refund policy.
For Bancontact users, refunds may be technically processed up to 365 days after purchase.

Since Bancontact does not support chargebacks, please contact us directly — we resolve refund requests quickly and fairly.

Course Access / Downloads

If you experience issues accessing a course or downloading materials, we will restore your access or re-issue download links free of charge.

Projects & Services

Contact us for:

• Project scoping

• Quotes and proposals

• Delivery timelines

• Service level agreements (SLAs)

• Technical clarifications

Account & Security

Contact us if you need assistance with:

• Password resets

• Suspicious account activity

• Data protection or privacy requests

Data Protection

We process your personal data only to handle your enquiry, provide support, and prevent fraud.

For EU/EEA residents, your GDPR rights apply, including:

• Right of access

• Right to rectification

• Right to erasure

• Right to object to processing

• Right to data portability

• Right to withdraw consent

For full details, please see our Privacy Policy.