Refund policy

Version: 1.0

This Refund Policy explains how Edgars Austrins — Entrepreneur Individuel (“Marketingspace”, “we”, “us”, “our”) handles refunds for purchases made on https://marketingspace.online.

We keep things simple and customer-first: a no-questions-asked 14-day refund policy applies to all purchases by EU/EEA consumers — even if the digital product or service has already been accessed or used.

This policy supplements and does not limit your statutory consumer rights.

1. Company Details & Contact

Legal Entity: Edgars Austrins — Entrepreneur Individuel

SIREN: 102 269 149
SIRET: 10226914900013

Registered Address:
97 Boulevard Haussmann
75008, Paris
France

Customer Service Email: info@marketingspace.online
Phone: +48 732144365
Website: https://marketingspace.online

2. Scope

This Refund Policy applies to all purchases made through marketingspace.online, including:

Digital Products

  • E-learning courses

  • Tutorials

  • Downloadable materials

  • Digital certificates

Digital Services

  • Development consulting

  • Implementation services

  • Maintenance and support services

All deliveries are digital and no physical shipping is involved.

Because products are delivered digitally, a “return” means:

  • Revoking access to digital content, or

  • Cancelling the related service.

3. 14-Day Refund Policy

Eligibility

Refund requests must be submitted within 14 days of the purchase date.

No explanation is required.

Simply contact us at:

info@marketingspace.online

and include your order ID.

Used Digital Content

Accessing or using digital content does not affect your eligibility for a refund within the 14-day period.

Services That Have Already Started

Our default policy is to provide a full refund within 14 days.

If a full refund is not feasible due to substantial bespoke work completed at your explicit request, we will offer a customer-friendly alternative, usually a pro-rata refund.

Requests After 14 Days

After the 14-day period, refunds are not guaranteed but may be considered on a goodwill basis.

Please contact us and we will review the request individually.

4. How to Request a Refund

Follow these steps:

  1. Email info@marketingspace.online

  2. Use the subject line “Refund Request”

  3. Include your order ID and purchase details

We confirm receipt within 1 business day.

Refunds are processed within 14 days (usually faster).

Refunds are issued using the original payment method, unless you request otherwise.

Once a refund is completed:

  • Access to digital content is disabled within 24 hours

  • Any related certificates or licences are cancelled

5. Payment Method Specific Rules

Bancontact

  • Technical refunds can be processed up to 365 days after the transaction

  • Bancontact does not provide chargebacks

Customers should contact us directly for quick resolution.

We will arrange:

  • A refund, or

  • Re-delivery of the service.

Other Payment Methods

For card payments and alternative payment methods:

Refunds are returned to the original payment method whenever possible.

No Refund Fees

We never charge administrative, processing, or handling fees for refunds.

6. Subscriptions or Staged Services (If Applicable)

For subscription services or staged service agreements:

  • Customers may cancel at any time

  • A full refund is available within 14 days of purchase or renewal

For milestone-based services:

  • Refund requests made within 14 days will normally receive a full refund

  • Alternatively, customers may choose a pro-rata refund based on completed work.

7. Processing Times & Confirmations

Refunds are processed within 14 days after approval.

You will receive a confirmation email once the refund is issued.

If funds do not appear immediately after confirmation, please allow for bank or payment provider processing times.

Contact us if assistance is required.

8. Fraud Prevention & Abuse Protection

To protect our customers and comply with payment network rules, we may investigate suspected misuse, including:

  • Repeated refund requests after full content consumption

  • Fraudulent transactions

All investigations are handled reasonably and in good faith.

9. Governing Law & Consumer Rights

For EU/EEA consumers, this Refund Policy provides more generous protections than minimum legal requirements.

Applicable law: French law, without prejudice to mandatory consumer protection rights in your country.

10. Changes to This Policy

We may update this Refund Policy periodically.

The current version will always be available on our Website.